This role requires a dedication to providing the highest level of customer service to all our customers to ensure they leave happy and keep coming back. This requires a desire to be the best and to display a huge amount of passion and knowledge about our product range to promote our brand.

KEY RESPONSIBILITIES:

• Optimise sales through effective customer experience and selling techniques
• Follow store operation processes to help minimise risk and costs
• Continually develop an understanding of the company’s values and products and reflect this in everyday performance
  • Engage the customer by delivering a first class customer service - meet and greet the customer and provide assistance where needed
  • Promote the Yours Clothing brand
  • Operate till and handle financial transactions
  • Merchandise as directed
  • Replenish stock
  • Knowledge of best sellers
  • Assist with deliveries and stock handling as directed
  • Undertake cleaning and housekeeping duties
  • Ensure compliance with all company procedures
  • Be aware of store sales performance and targets of ATV and in store orders
  • Be aware of commercial activity in the store/business
  • Take responsibility for personal development and actively seek opportunities for improvement
  • Responsible for Health and Safety and raise concerns to managment

SKILLS AND QUALIFICATIONS:

• Experience in a retail environment with a quality brand is desirable but not essential.
• Experience in a customer service role with face-to-face customer contact
• Knowledge and understanding of High Street fashion

KEY ATTRIBUTES:

• Highly motivated and a desire to be the best
• Proven ability to work well within a team and to use own initiative
• Proven record of good attendance and flexibility
• A high standard of personal hygiene and appropriate dress sense
• Warm, friendly and engaging personality
• An energy and enthusiasm to succeed

• Confident and articulate when speaking to customers
• Ability to work hard and smart
• Ability to adapt to frequent change and a high pressure environment
• Outstanding loyalty and commitment to the business

Because of the changing nature of our business your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management.