Property Officer (Real Lettings) - London

Fixed-term contract up to 30 September 2018

£24,742 - £27,648 per annum (pro rata)

37.5 hours per week

We’re looking for a Real Lettings Officer to join our rapidly expanding team that currently manages over 500 tenancies within the London boroughs. The role will require you to provide a high quality customer focused service to our tenants, and all internal and external partners or organisations working with Real Lettings. You will need to deliver effective tenant support and assist with all aspects of positive tenancy sustainment. You will be responsible for your own patch of properties within our portfolio, assessing new tenant referrals for void properties, organising and carrying out new tenant sign ups, attending properties for tenant inductions, void inspections and 12month tenancy reviews. You will also support tenants at key intervals during their tenancy to develop and action move-on plans and promote Real Lettings service and cross-organisation initiatives such as volunteer schemes, mentoring or internal client service offers to increase tenant move-on, signposting to other organisations or agencies as needed.

To be successful in this role you’ll need to have experience of working with low-income families and/or a housing management/private sector lettings background. You should have an understanding of the needs and support requirements of families on low (or no) incomes, the skills and knowledge required of tenants in order to maintain a tenancy, an understanding of landlord health and safety responsibilities, and the issues involved in monitoring rent payments, housing benefit claims, and dealing effectively with arrears. For the full person specification please see the job description. This is a varied and fast-paced role which will see the successful candidate using their initiative and problem solving skills to positively impact the lives of our tenants and empower them to progress.

If you're interested in applying please visit www.mungos.org/current_vacancies

Closing Date: Monday 8 January 2018

Interviews: Wednesday 17 January 2018 (tbc)

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 50 of Stonewall’s Workplace Equality Index 2017, we are also proud to have been awarded BITC 2017 Race Equality Award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.