We are looking for someone who will provide leadership in visitor experience, ensuring a world-class experience across RSPB nature reserves for everyone.

The successful candidate will:

Set the expected standards on reserves for visitor experience providing direction to underpin a high-quality visitor offer and a consistent experience – leading on profitability, exemplary customer service and infrastructure

Drive implementation of the visitor experience strategy. Working collaboratively with UK countries, other departments and reserve teams, supporting them in achieving their ambitions

Provide consultancy support to RSPB reserves in shaping the visitor experience and delivering strategy

What you can expect:

• This role will cover North West England & Scotland.
• A supportive, dynamic, and high-performing team of talented individuals around you, who want to make the world a better place than we found it.
• The chance to lead and get involved in driving visits, creating amazing experiences, connecting people to nature and making a real difference in ensuring the protection of our incredible places for wildlife and people.
• Access to excellent learning and development opportunities and employee benefits package.
• Opportunities to travel across all four countries in the UK and get closer to our unique wildlife.
• Some days you will be based at home or in the office, others you will visit some of the most beautiful places in the UK.

What we need from you

Essential skills, knowledge and experience:

• Extensive experience of managing visitor operations, leading visitor experience or visitor engagement in the visitor attraction, tourism, or leisure sectors.
• Deep understanding of what makes a great visitor experience.
• Good understanding of accessibility and inclusion across visitor operations.
• Demonstrates an understanding of commercial and business acumen to contribute to a positive outcome for net contribution.
• Experience and knowledge of setting KPI’s to track performance.
• Experience of taking strategy or plans from inception to delivery.
• A creative approach with the ability to challenge, drive improvement and change.
• Effective negotiation skills with teams and colleagues with the ability to collaborate in a ‘one team’ approach.
• Experience of building strong working relationships across multi-disciplinary teams. 
• Excellent coaching, influencing and interpersonal skills with the confidence to present at different levels of management.
• Solutions focussed and adept at solving problems with a flexible and adaptable approach working across teams and departments.

Additional Information

This is a full-time position. The successful candidate can be based remotely in Scotland or Northern England. For further information please contact Sue.McIntosh@rspb.org.uk

As part of this application process, you will be asked to provide a copy of your CV and complete a full application form including evidence of how you meet the skills, knowledge, and experience listed above

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Before applying for this role we recommend reading through the candidate guidance notes attached to the top of this advert.