We are seeking an Application Support Team Leader to lead and manage the Application Support Team which is responsible for IT application support activities including maintenance, administration, 2nd & 3rd line support, testing and QA. Work closely with the Service Desk to provide 2nd &3rd line operational support and to ensure timely and efficient resolution of IT application-related incidents and service requests. Work closely with internal stakeholders and 3rd parties to provide and improve ongoing support and to provide updates and feedback of ongoing support matters, development and projects. The core applications supported by this group are: Galaxy Ticketing, Silverbear CRM, and Magento and Salesforce Commerce Cloud.
Closing date for receipt of applications is 8th March 2021 at 23:59.
Please note, preference will be given to any applications from employees currently at risk of redundancy.
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