Milton Keynes College Prison Services

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CUSTOMER SERVICE TUTOR (Fixed Term Contract - 12 months)

Reference: JUN20227714
Expiry date: 2022-07-12 22:59:00.000
Location: Grendon Underwood
Salary: Competitive
Benefits: Excellent Benefits
Duration:12 Months
Attachments: FTCostumerServiceLecturer.pdf
FTCostumerServiceLecturer.pdf

CUSTOMER SERVICE TUTOR ( Fixed Term Contract 12 Months)

Location: HMP Grendon & Spring Hill, Buckinghamshire, HP18 0TL
Hours: 37.5 hours per week, 52 weeks per year
Flexible Working: We welcome applications from those seeking flexible or part time hours
Salary: Up to £32,578 per annum
Apprenticeships: Development opportunities are available through Apprenticeship standards
Reporting To: Education Manager

 

IN SHORT

MK College Group are recruiting for a Customer Service Tutor to join the education team based at HMP Grendon and Spring Hill.

As a Customer Service Tutor, you will be delivering a variety of topics including, but not limited to, the following areas: Delivering Effective Customer Service, Dealing with Complaints and Communicating with customers, Promoting additional products, Exceeding Customer Expectations and Principles of customer service. You will be delivering engaging and exciting classes to diverse groups of learners within the prison.

 

As part of a varied and interesting role, you will also be working in an operational staff coffee shop. This opportunity involves some supervision responsibilities alongside teaching. Experience of a food/retail environment will be beneficial.

 

By supporting learners to achieve success, they will be able to apply their skills to secure sustainable employment upon release. If you are passionate about not only helping to reduce re-offending but making a difference and

lasting impact on individuals learning experience, this is a fantastic opportunity for you!

 

MK College will treat all applicants fairly and with respect, irrespective of their background, disability or any other individual characteristic. We particularly encourage applications from people with backgrounds which are currently under-represented within Milton Keynes College.  All offers made to successful candidates are subject to satisfactory outcomes to a range of pre-employment checks including a Disclosure and Barring Service check (DBS).   In addition, security clearance is required for all prison services positions up to Counter Terrorist Check (CTC) level.

OUR BENEFITS

  • 35 days annual leave, 3 additional days leave for Christmas to New Year closure and UK Bank Holidays (entitlement will be pro-rated for part-time employees)
  • Generous Pension Scheme
  • Professional development opportunities, including professional qualifications
  • Employee Assistance Programme (EAP) accessible 24 hours per day, 365 days per year
  • A variety of amazing discounts with NUS Card
  • Employee wellbeing platform with options to book free activities

ABOUT HMP SPRING HILL

For many of the staff employed to work at HMP Spring Hill, they also have an opportunity or are required to teach at HMP Grendon (less than two minute walk between sites).

HMP Grendon is a unique Therapeutic Category B national prison housing approximately 220 long term, prolific (re)offending adult males. 

The Education Department works closely with our prison colleagues to deliver relevant long courses that help prepare learners for employment and positive community living upon release.  Courses include: English and Maths Functional Skills (Entry 1 to Level 2), IT, Business, Barista, Horticulture, Cleaning, Personal Social Development skills and Family/Parenting. Education runs 4 afternoons (Mon – Thurs) from 13:45- 16:45. During the mornings the men are involved in therapy work with a wide team of clinical and officer staff on the wings.

HMP Spring Hill is an Open Category D (resettlement) prison, housing approximately 320 male prisoners who are at the end of their custodial sentence and working towards resettlement. Residents at Spring Hill are considered low risk and are well underway with rehabilitation and resettlement. Courses at Spring Hill are as above, with additional vocational courses such as Carpentry, Plumbing, Professional Cookery, Customer Service and Bookkeeping and CSCS. Education runs from 8:30 – 11:30 Monday to Friday and 13:00 – 16:00 Monday to Thursday.

** For further information about this opportunity, please refer to the attached document