Introduction

Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business.

We are currently recruiting for an Engagement Coordinator to join our existing team.

The Role
The role of the Engagement Coordinator is to engage with and guide suitable participants to join the Restart programme and ultimately secure appropriate, long term, sustainable employment outcomes.

You will be …

• Closely engage with Job Centre Plus (JCP) and local signposting organisations to engage with participants who are deemed as suitable for the programme
• Facilitate a ‘warm handover’ using a telephony system for all participants to enable a smooth transition on to the programme
• Book the participants initial first appointment with the relevant Employment Advisors
• Build and maintain strong relationships with local JCP, referral agencies and the local signposting organisations to generate and maximise programme referrals
• Deliver performance against agreed participant referral targets, service, and quality KPI’s
• Adhere to our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment
• Maintain customer records in accordance with data protection requirements so that participant information is safeguarded, and the customer journey is accurately recorded
• Maintain IT files and building the participant record capturing key information to a required quality standard to ensure the participant journey is documented in accordance with our quality and contractual standards
• Any other ad hoc duties in line with delivery programme requirements.

Person Specification

About you…

Can you embrace our company values which are Kindness, Respect, Integrity, and Innovation?

Experience, Knowledge and Qualifications

• Extensive customer service experience in a face-to-face or remote environment
• Ability to achieve and exceed targets in a result driven environment
• Experience of networking and communicating with internal and external stakeholders
• Knowledge of working in a geographically dispersed area
• An understanding of local labour markets and current barriers individuals are experiencing.
• IEP Level 3 or willingness to work towards
• Knowledge and experience of the employability sector.

Key Competencies

• Adaptability
• Results focused
• Customer centric
• Rapport building
• Resilience
• Quality & compliance.

What’s in it for you…

• A rewarding career that makes a genuine difference to people’s lives.
• Hours and days of Work: 37.5 hours per week – Monday to Friday.
• Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service.
• A two-week Induction and Training programme.
• In-house Health and Wellbeing team.
• Pension Scheme – contribution of 4% from Fedcap Employment.
• Life Cover x 4 annual salary.
• A generous sickness package inclusive of 13 weeks full sick pay & 13 weeks half sick pay, following completion of a 6-month probationary period.
• Enhanced Maternity and Paternity pay following completion of the probationary period.
• Laptop and mobile phone to allow remote agile working.

Equality, Diversity, and Inclusion

Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.

Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.