Key Responsibilities

• Administrative & Financial Support
• Monitor the Travel Trade inbox, ensuring all enquiries are responded promptly.
• Manage third party voucher redemption/reconciliation through trade portals and internal systems.
• Ensure trade group bookings are accurate (final visitor numbers, commission rate, no-shows).
• Ensure travel trade group visits are invoiced on a weekly basis, liaising with the Bookings Unit and the Finance Team as necessary.
• Ensure third parties are invoiced at the end of each month and ensure the ticketing system and sales reports are updated accordingly (visitor numbers and admission sales).
• Manage trade contract and pricing administration.
• Update and maintain all trade clients records on Galaxy.

Sales Support

• Ensuring all existing clients are selling our most profitable products.
• Manage group enquiries; build itineraries and follow up.
• Promote RMG attractions and products during face-to-face meetings, familiarisation visits, exhibitions, and networking events, positively and professionally as required.
• Co-host educational fam trips to ensure trade clients can promote and sell Royal Museums Greenwich effectively.
• Build and nurture positive relationships with our existing clients: language schools, educational operators, specialist groups, domestic coach operators.
• Build relationships with trade and tourism organisations including AGTO and CTA.

Skills and Experience

Essential 

• Travel trade and/or group sales or administration experience.
• Confident communication skills, a genuine team player who is flexible with the ability to manage a wide variety of tasks.
• Experienced account management of a large number of clients in a visitor attraction or tour operator.
• Proven sales experience with a genuine passion for working with customers and up-selling.
• A persuasive and confident communicator with excellent English, both written and spoken.
• Strong systems knowledge and excellent IT skills (including MS Word and Excel), with ability to manage and maintain databases.
• Strong organisational skills and attention to detail.
• Excellent interpersonal skills with the ability to form positive relationships with a wide variety of people.
• Ability to work on your own initiative and to work under pressure.
• Passionate, positive and enthusiastic about Royal Museums Greenwich as a destination, attraction and venue and ability to ‘sell’ the benefits to current and prospective partners.

Desirable Skills & Experience

• Experience in using a reservation / ticketing system.

Terms and conditions:

Your core hours of work will be 36 hours per week net (i.e. excluding 1 hour per day in rest breaks), Monday to Friday but can include evenings and weekends depending on operations and requirements.

Diversity and inclusion is integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirt of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. This is why we welcome applications from everyone. We also actively work with disability confident scheme and ask that you let us know if there are any adjustments you need during the interview process.