Introduction

Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business.

We are currently recruiting for Receptionists to join our existing teams in our Lancashire locations which are, Accrington, Chorley, Skelmersdale, Preston, Blackburn and Macclesfield.

The Role

The Receptionist is responsible for providing general office administrative duties, answering first line participant queries and providing an excellent customer focused service, in a results driven environment. 

You will …

• Respond to first line enquiries from customers or colleagues, managing the arrival of participants on site and sign posting effectively to the relevant activity and colleague
• Be the Customer Service Champion for the office
• Administer petty cash and assist with associated payments
• Capture walk in referrals in a timely manner and work closely with branch engagement team to ensure referrals can be processed in line with agreed service level agreements (SLAs)
• Maintain the office job vacancies board and work closely with the branch employment services team, to ensure the board is renewed and kept current over the course of the working week.
• Collate “good news” stories working closely with Employment Advisers, Employer Consultants, and participants, liaise with marketing and social media teams to ensure these are shared internally and externally with relevant third-party organisations (e.g. Job Centres)
• Assist the team in ensuring a high level of customer engagement or re-engagement and ensure participant records are maintained to reflect contact or attempted contact made
• Locate and extract specified information from files, documents and records as requested to support analytical or reporting requirements and to support quality and compliance within branch
• Undertake any other duties, as required, appropriate to the post and delivery programme.

Person Specification 

About you…

Can you embrace our company values which are Kindness, Respect, Integrity, and Innovation?

Experience, Knowledge and Qualifications

Essential 

• Experience of general office administrative duties
• Experience of answering first line customer queries and providing customer focused service delivery in a result driven environment 
• The ability to build rapport and work effectively in a sometimes-challenging environment. 
• Experience of appropriate IT systems including Microsoft office packages and databases.

Desirable

• Knowledge and experience of the employability sector and local labour market
• NVQ Level 4 Business Administration or working towards.
• Knowledge and experience of the employability sector and local labour market

Key Competencies

• Adaptability
• Results focused
• Customer centric
• Rapport building
• Resilience
• Quality & compliance.

What’s in it for you…

A rewarding career that makes a genuine difference to people’s lives.

• Hours and days of Work: 37.5 hours per week – Monday to Friday.
• Holidays: 31 days’ holiday, inclusive of bank holidays in your first year of service, increasing to 35 days at 5 years and 38 days at 10 years’ service.
• A two-week Induction and Training programme.
• In-house Health and Wellbeing team.
• Pension Scheme – contribution of 4% from Fedcap Employment.
• Life Cover x 4 annual salary.
• A generous sickness package inclusive of 13 weeks full sick pay 13 weeks half sick pay, following completion of a 6-month probationary period.
• Enhanced Maternity and Paternity pay following completion of the probationary period.
• Laptop and mobile phone to allow remote agile working.  

Equality, Diversity, and Inclusion

Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.

Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.

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