We are Chester Zoo, and for over 80 years we’ve been a leading conservation and education charity, and an amazing, award-winning visitor attraction.

We’re also a team of passionate, talented, enthusiastic and expert people, doing everything we can to keep the zoo going, from feeding the animals to discovering new conservation ideas, and giving our 1.9 million visitors an inspirational day out.

We work hard because we love animals, we care about nature, we love Chester Zoo and we want to be the best zoo in the world!

If you think you can help us to achieve that, then we’d love to hear from you.

We currently have an exciting vacancy for a Seasonal Membership & Adoptions Assistant to join our team on a temporary basis.

The Role:

• Sell membership and adoptions face to face with customers in a polite and efficient manner in order to meet annual sales targets.
• Check and secure cash taken through the till (assist with cash up).
• Process the administration involved in selling membership and adoptions (data in-put, post, emails, online applications, cheque payments, credit card payments, telephone queries).
• Input ideas for membership and adoption offers/sales.
• Monitor literature stock and organise necessary delivery from internal garage/stores.

The ideal candidate will have:

• GCSE or equivalent in standard maths and English in order to deal with system figures/ cash handling and writing/emailing members and adopters.
• Competent IT skills and be able to use most Microsoft applications in particular Excel and Word.
• Good communication, customer service and sales skills via phone, face to face and in writing (email or letter form).
• Experience in taking payments over the phone and cheques via the post.
• Assisting with monthly tasks such as the plaque export to printers, Membership/Adoption renewal letters, data cleaning, expired plaque removal from system, contact merges, & stationary orders
• Experience of working in a busy office environment with attention to detail being essential.
• An understanding of GDPR.
• Knowledge of how the zoo works generally. Working with animal adoptions requires us to have updated knowledge of the species stats so we can answer any customer queries.

Hours of work are 22.5 hours per week, 5 days out of 7 days. Candidates are expected to have a flexible attitude to work to enable cover within the busy department as week day, weekend and Bank Holiday working is required plus occasional evening work may be necessary.

The salary for this position is £8.21 per hour and in addition we offer a range of amazing benefits which can be found at https://www.chesterzoo.org/work-with-us/staff-benefits

To apply for this position, click apply now to provide your current CV and complete the application form highlighting your skills and experience including why you believe you should be considered for our Seasonal Membership & Adoptions Assistant role.

Closing date for applications is Sunday 15^th September 2019.