The V&A is seeking to appoint a strategic, proactive and commercially-minded Senior Audience Engagement Manager to champion customer-centric marketing across the V&A, and build and lead a new cross-departmental team.

This senior role will be the V&A’s expert on data-led customer marketing and communications, driving innovation, optimizing customer journeys, and growing consumer engagement and revenue. The post holder will shape and lead a multi-site audience engagement strategy across the V&A’s family of sites in South Kensington, the transformation of the V&A Museum of Childhood in Bethnal Green, and the development and opening of two new V&A sites on the Queen Elizabeth Olympic Park for 2023.

This new role and team form a key part of the V&A’s Marketing department, tasked with building the V&A’s global brand and audiences; integrating marketing, insight and engagement; and promoting the V&A’s world-renowned exhibition programme, range of activities and collections, from Christian Dior to Alice in Wonderland, Cars to Kimono, photography to ceramics.

Closing date for receipt of applications is midday 27 August 2019.