Salary: Support Staff Pay Scale F: £26,421 - £28,770 per annum

Working Weeks: 52 weeks

Inspiration Trust Central Services have an exciting opportunity for a reliable, dynamic and responsible person to work as a Level 2 Technician to provide installation, maintenance development and administrative support for the Trust’s IT resources.

The main responsibility will be to be the first point of contact for IT Support of incidents, standard requests and initial problem management for schools across the Trust, where school-based technicians are unable to resolve and should be able to manage expectations when faced with unidentified faults. The Technician should take pride in responding quickly and effectively to all support requirements and take an open approach to help everyone get the best out of the Trust’s IT Systems. As a technician in a multi-academy trust, liaison with staff in similar roles across the Trust is to be expected.

Before applying, please read the attached Recruitment Pack and Job Description, for more details about the role. We ask that you read this pack carefully, especially the “Planning your application” section from page 11. This will support your application ensuring you have the opportunity to tell us about your relevant skills, experience and qualifications that relate to the job description and person specification in addition to details of your references covering the last 5 years.

The ideal candidate will have:

• GCSEs/A Level/Degree
• Prior experience within a first or second-line technical product or service focused support role
• Knowledge of Windows 10/11, IOS and ChromeOS
• Knowledge of Microsoft Office products (desktop and cloud based)
• Ability to install and manage computer hardware and peripherals in an education focused environment
• Fault-finding skills and the ability to problem solve within a technical environment

You will be able to establish good relationships with all teaching staff, support staff and pupils, and provide ongoing technical support to resolve problems in a timely and effective manner. You will have knowledge and experience in supporting Windows 10/11, Office365, Chrome, G-Suite and IOS as well as key business applications. If you think that you have the skills and attributes for this exciting role, we would be pleased to hear from you.

Inspiration Trust has twice been ranked as the country’s top family of comprehensive schools for pupil progress, and strongly believes in the importance of giving the widest educational opportunities to all young people, regardless of their background. The Trust provides strong networks with opportunities to work with a diverse range of schools and partners. The Trust is committed to offering excellent professional and learning opportunities to all our staff, with a busy programme of continuing professional development courses delivered by some of the country’s best educational thinkers and practitioners.

Inspiration Trust feels it is important to support every school by centralising certain support services. In turn this reduces workload on senior leaders, helping to establish further value for money on a variety of integrated services. This also ensures the Trust’s Academies have a local support structure and share best practice. As a Trust we will continue to review the services we offer and are committed to making them responsive to individual Academy’s needs.

The Trust’s dedicated Central Services Team is based at the Hewett Academy in Norwich. This team provides a strong range of school support services including:

• Finance
• Governance
• Human Resources and Payroll
• Operations, including Estate management, Health and Safety, ICT and Marketing

For information on what it is like to live and work in Norwich, click here.

When you join Inspiration Trust's thriving network of talented teachers, leaders and support staff, you join an organisation that supports you to be the best you can be. The Trust offers a varied professional development programme for employees.

We are committed to offering excellent professional opportunities for our staff, through careful support and personalised CPD. We offer a structured and specific induction programme.

The Trust also offers:

• Generous holiday entitlement
• Local Government Pension Scheme (LGPS) with generous employer contributions
• Employee Assistance Programme which provides a fully confidential service which includes 24/7 free telephone support and access to well-being information, advice and guidance
• Discounted travel passes via the First Bus Commuter Travel Club
• Cycle-to-work scheme
• Retail Benefits offering discounts with many shops and suppliers
• Corporate membership of the Norwich Theatre Royal
• Salary sacrifice schemes, including car leasing (subject to T&C), healthcare plans, including Dental insurance and Gym membership
• SpecSavers VDU Eyecare and Boots Flu vouchers
• Free Parking (on most sites)

*Some benefits are only available following successfully passing probation

To apply for this role please click the Apply button to complete the online application form.

Closing date for applications: 12pm on Monday 30th September 2024

Interview date: Week commencing Monday 14th October 2024

Inspiration Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All staff appointments are subject to satisfactory references and enhanced Disclosure and Barring Service checks. We are an equal opportunities employer.