Customer and Learner Services Advisor 
Full time, 37 hours per week
£22,233 per annum
Burton Town Centre Campus/Swadlincote Campus

Who are we looking for?

Burton and South Derbyshire College is seeking to appoint a well-organised, committed and enthusiastic individual to join our Customer and Learner Services Team.

You will play a vital role in contributing to the College recruitment, admissions, retention and success rates by providing efficient and effective frontline services offering information, advice and guidance on our wide and diverse range of complimentary support services to existing learners, new applicants to the College and general public while being part of the team that handle a busy switchboard with in and outbound calls.

You will be required to work closely, and in collaboration with, cross College departments in order to provide a welcoming, seamless and professional service to learners and visitors to the Learner Hub.

You will also be required to be a good team-player, with good communication skills and have experience of inputting data efficiently and accurately.

This role would suit a vibrant, outgoing individual who is able to work effectively as part of a team but also has the tenacity and motivation to, at times work alone or on individual tasks or projects. 

This role will require working to a rota between our Burton town centre campus and the Stephen Burke Construction Academy (in Swadlincote) campus. Some evening and weekend work is required to support College Open Days at campus, internal further education and careers events, and learner progress events and school engagement activities which fall outside of normal working hours.

You should be qualified to Level 2 English and Maths or above with vocational experience in Business Administration or Customer Service, or willing to work towards  Level 2 English and Maths and be able to demonstrate a good level of IT literacy. Knowledge of working in customer facing roles would be an advantage, as would the ability to speak more than one language.

For more information please contact human.resources@bsdc.ac.uk

Why come and work for us?

Burton and South Derbyshire College value our employees and have a number of additional benefits to offer the successful applicant:

• Generous pension schemes for academic and support staff
• Generous holiday plans
• Free Employee Assistance Programme 
• Flexible working policies
• Competitive maternity, paternity and adoption leave 
• Excellent staff training programme, including two staff development days per year
• On-site nursery with Good Ofsted rating
• Cycle to Work Scheme
• Free annual eye tests
• Access to our onsite gym
• Staff discounts at our fine dining restaurant, The Mulberry, our Mulberry Bistro and Innovations Hair and Beauty salon 
• Reward and recognition through our Employee of the Month scheme

Burton and South Derbyshire College are committed to creating a diverse and inclusive culture and you should share those values.  We would welcome applications from all candidates, including under-represented groups in respect of age, disability, sex, gender or gender identity, ethnicity, race, religion or belief, sexual orientation or transgender status which would reflect our diverse community.

The College is registered with the Disclosure and Barring Service and the successful applicants for this post will be required to apply for the Disclosure at the enhanced level. In addition, internet searches will be undertaken in accordance with the KCSIE guidance. The College is committed to safeguarding and promoting the welfare of young people/vulnerable adults and expect all staff and volunteers to share this commitment.

We are committed to a sustainability agenda and are working hard towards achieving a net zero environmental impact. We aim to embed this in our culture with our staff, learners, visitors and suppliers all expected to show dedication towards reducing our carbon footprint.

The closing date for receipt of applications is 12 noon, Monday 8th April 2024. Please see our “Work For Us” page on the College website for more information on how to complete the application.  Please note late applications are not acceptable.