AFI Group of Companies

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IT Support Technican

Reference: SEP20217715
Expiry date: 08:18, 21 October 2021
Location: Castle Donington
Salary: Competitive
Benefits: Pension, Healthcare, Profit Share

IT Support Assistant – Castle Donington, Derbyshire

Salary £negotiable (DOE) + benefits


Do you want to work for a fast-paced growing National company, with excellent career stability and progression prospects; where hard work is well rewarded? Then a job with AFI is for you.


We are currently looking to recruit an IT Support Assistant to join our busy, growing IT Support team. Working from our Support offices in Castle Donington, you will be part of a small but expanding team offering IT support to all AFI employees.


The role in brief:

--You will be readily available to answer the phone to colleagues in a professional, efficient and helpful manner.

--You will provide front line troubleshooting, diagnostic and technical fixes over the phone, email and desk side.

--You will support a variety of software applications, such as Office 2007/2010, MS CRM, Insphire, Sage200, ThreeX.

--You will offer help and support to over 400 users with varying hardware; from PCs, Laptops, Tablets, PDAs and Mobile Phones.

--You will be responsible for the Company’s Starters / Leavers IT process.

--The role will involve occasional project work and travel to different AFI locations may be required.


The ideal candidate:

--You must have excellent knowledge of Microsoft Applications.

--Previous experience of working on a Service Desk would be a distinct advantage.

--You will have good written, communication and interpersonal skills.

--Knowledge of MS Exchange and Active Directory would be beneficial.

--You should be able to work under your own initiative, be punctual and reliable.

--Most importantly you must be enthusiastic, keen to learn and enjoy working as part of a team.



AFI Group is a leading provider of access solutions, from the hire and purchase of access equipment, to accredited training and service / maintenance of machines. With a current network of 21 hire locations across the UK and over 5,000 machines, AFI has a strong emphasis on Health and Safety and is proud to hold various accreditations (ISO9001, ISO14001, ISO18001, 5* Achilles BuildingConfidence, Gold RoSPA award – to name a few).


We offer an excellent benefits package:

--23 days holidays per year rising to 25, plus statutory holidays.

--Inclusion in a monthly profit share scheme.

--An auto-enrolment pension scheme with employer contributions.

--Death-in-Service benefit of 2 x salary.

--Healthcare Cash Plan

--In addition we have invested in an excellent induction programme, and staff training (we currently hold a Gold Investors in People award).